Welcome to Behavioural Referrals

A referral service in behavioural medicine

COVID-19 Update

We are continuing to offer a full, albeit modified, service to referring veterinary practices and their clients.

We are taking referrals and offering a consultation package, which includes an initial video consultation and a face-to-face follow up consultation at our clinic in Chester where we can safely adhere to government guidelines.

This ensures that we can offer the same standard of service you would normally expect from a referral to us. If you have any concerns over your pet’s behaviour please contact your general veterinary practice and they will be able to initiate the referral process. (Please do not go to the GP vet premises as they will be practicing social distancing at this time – it is important to contact them remotely via phone or email and they will advise you as to how to proceed)

We are continuing to provide our usual ongoing support to our existing clients through telephone and email advice during their rehabilitation process and we are offering rehabilitation visits remotely via video link. Please contact the rehabilitation team by email or phone in the usual way and they can discuss options with you.

We would like to reassure you all that we are here to help, and we are very busy behind the scenes helping our clients and patients during this difficult time.

Download our advice leaflets below to find out more.

Advice for all clients

Advice for all kitten owners

Advice for all puppy owners

Advice for veterinary practices


Behavioural Referrals Veterinary Practice offers a referral service in small animal behaviour medicine. Practice Principal Sarah Heath BVSc PgCertVE DipECAWBM(BM) CCAB FRCVS is both an RCVS and an EBVS ® European Veterinary Specialist in Behavioural Medicine as well as a Certified Clinical Animal Behaviourist. She was made a Fellow of the Royal College of Veterinary Surgeons in recognition of her work in establishing behavioural medicine as a veterinary discipline. Sarah and the supporting team of veterinary surgeons, offer a comprehensive service in the diagnosis, treatment and management of behavioural disorders. The tailor-made behavioural modification programmes are complemented by a follow up service provided by the team of rehabilitation trainers.

  • Behavioural Referrals will only accept behavioural cases that have been referred by a veterinary surgeon.
  • We only use positive, reward based methods.
  • We do not approve of the use of aversive techniques or gadgets, such as shock collars, rattle cans and choke chains.

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