Once your referral has been processed, a member of the administration team will be in touch to organise a consultation with you. Consultations are held Monday – Friday 9:00am – 5:00pm
  • Dogs
  • Cats, rabbits and parrots

Management Consultation:

A management consultation lasts for 1 hour and is for those cases for whom there is a substantial delay before the next available diagnostic. The aim of the management visit is to assess risk and to put in place management strategies, which will minimise risk and prevent escalation of the problematic behaviour.

Diagnostic Consultation:

The diagnostic consultation package includes an initial video consultation and a face-to-face follow up consultation at our centre in Chester where we can safely adhere to government guidelines.

The first part of the diagnostic consultation will be held remotely which lasts up to 2 hours for a single pet household and can be longer than this for homes in which there are multiple pets. During this consultation, a detailed history will be taken and the underlying emotional motivations for the problem behaviour are discussed. The veterinary surgeon then forms an accurate diagnosis of the underlying reason for your pet’s behaviour and devises a practical behaviour modification treatment plan that is tailor made for you and your pet. This initial consultation is theory based and is best attended by all of the members of the household. A summary of the consultation will be provided in written form.

The second part of the diagnostic consultation will be held at our clinic in Chester, which lasts up to 1 hour.

Follow up consultations:

The follow up consultations for our canine patients are generally carried out by members of the rehabilitation team. These consultations will be either conducted remotely via video link, or at our rehabilitation and assessment centre at Oak Bank Stables if restrictions allow. Our clinic offers a controlled “away from home” environment and includes a series of dog proof paddocks and a mock veterinary consulting room. This facility enables us to limit unexpected exposure to other dogs or people and to set up controlled introductions to problematic stimuli and contexts.

All clients receive 3 months free telephone or email support and you will be encouraged to keep in regular contact with Behavioural Referrals so that you can maintain motivation when times are difficult and continue to make progress with your pet.

Diagnostic consultation:

The diagnostic consultation package includes an initial video consultation and a subsequent one hour face-to-face home visit (in person, when restrictions are lifted) and supplemental written advice as appropriate.

The diagnostic consultation lasts up to 2 hours for a single pet household and can be longer than this for homes in which there are multiple pets. During this consultation, a detailed history is taken and the underlying emotional motivations for the problem behaviour are discussed. The veterinary surgeon then forms an accurate diagnosis of the underlying reason for your pet’s behaviour and devises a practical behaviour modification treatment plan that is tailor made for you and your pet. This initial consultation is theory based and is best attended by all of the members of the household. A summary of the consultation will be provided in written form.

Follow up:

Monthly follow up (video) calls will be scheduled in as part of your pet’s 3-month telephone and email support.

All clients receive 3 months free telephone or email support and you will be encouraged to keep in regular contact with Behavioural Referrals so that you can maintain motivation when times are difficult and continue to make progress with your pet.